HOW TO ORDER
WE HAVE SIMPLIFIED OUR ORDERING PROCESS
Our complete catalog is now live and fully available for shopping on our website! Simply browse your favorite products and check out when you're ready. After you complete your purchase, a team member will contact you the same day or by the next business day to start customizing designs and prints for your shop.
Important: All customers must create an account to be exempt from sales tax. To do this, please email your resale certificate to ginny@blacklantern.com for our records.
If sales tax was charged on your order, we will be happy to issue a full refund once we have your certificate on file.
THE QUESTIONS WE GET THE MOST...
We typically shoot for at least 12 per item/design. This means you can mix and match between styles and variants to hit that total.
We typically do not offer refunds on customized gear. We proof every item on every order.
We will offer replacements on any items that have manufacturer defects or items that were damaged in shipping.
Yes! At 48 pieces and again at 144 pieces. These are automatically applied after checkout by our team. These changes will be shown on your invoice.
All of your custom items will come with an art proof and a dedicated design team. We don't print until you sign off!
We are currently operating at a 1-2 week turnaround time on all orders. This window is from time of checkout to when it leaves our shop and is picked up by the carrier.
Yes! Most of the time we can rush production on a product. This is subject to a $75.00 fee and MOQs apply to any reorders.
Unfortunately, we do not cover shipping and these are billed separately on a case by case basis.
WE DO COVER SHIPPING COSTS ON ORDERS OVER $950
We are so sorry, but we can not drop ship orders to customers. We do not stock your custom designs as a finished product and are unable to send out one-offs directly to your customers.
Yes! Simply login to your account and view past orders and simply re-order again. We save all screens from our jobs, so we will have your artwork ready to go.
Even with reorders, we will send a proof to verify customizations, shirt and ink colors if applicable.
Yes! We can offer exclusivity for your area with ceratin conditions that apply. Please reach out to ginny@blacklantern.com for exclusivity contracts.
This is likely due to not being logged in, or we have not received a copy of your sales tax license. Make sure that you are also logged in with the correct email address. For account questions please email
info@blackmountainprinting.com
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept PayPal and Bank Transfers
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
It is right here...
https://blackmountainprinting.com/policies/shipping-policy
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 7 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
ALL of our products go through a rigorous inspection before shipment
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.